Results for “grievance”

Steven D. Capps Trains New FOC Employees on "Customer Service" While Tom Boyd Claims No Authority Over 100% Grievance Denial Rate

SCAO Director Steven D. Capps hosted a training webinar teaching new FOC employees about customer service and the purpose of the Friend of the Court. His boss, State Court Administrator Tom Boyd, told the press that SCAO has no legal authority over the grievance process that has denied 100% of parent complaints in Kalamazoo County for five years.