Results for “grievance”
3 stories
- government
Steven D. Capps Trains New FOC Employees on "Customer Service" While Tom Boyd Claims No Authority Over 100% Grievance Denial Rate
SCAO Director Steven D. Capps hosted a training webinar teaching new FOC employees about customer service and the purpose of the Friend of the Court. His boss, State Court Administrator Tom Boyd, told the press that SCAO has no legal authority over the grievance process that has denied 100% of parent complaints in Kalamazoo County for five years.
April 10, 2026·Michigan Capitol·2 sources - government
John Nevin Asks "But Are You Wearing Pants?" - Michigan Supreme Court Director Comments on Subordinate While Court Denies 100% of Family Grievances
John Nevin, Communications Director for the Michigan Supreme Court, publicly asked a court consultant whether he was wearing pants on LinkedIn. Meanwhile, Ari B. Adler, a communications consultant with ties to SCAO, was working from a beach watching a SpaceX launch. The court system they represent has denied 100% of parent grievances in Kalamazoo County over five consecutive years.
April 10, 2026·Michigan Capitol·2 sources - State Government
State FOC Bureau Director Steven D. Capps Oversaw 100% Grievance Denial Rate in Kalamazoo While Collecting Awards and Blogging About Portal Metrics
A state-level director within the Michigan Supreme Court's administrative office has presided over a grievance system that denied every parent complaint in Kalamazoo County for five straight years. During that time, he received an industry award, published blog posts celebrating website traffic, and trained new staff on customer service. The Legislature has never held a hearing on FOC grievance outcomes.
April 9, 2026·Michigan Capitol·7 sources